Queen's Hospital

Queen's Hospital 2023-06-13 Person 5 5 0

I was kept well informed during my stay.

No.

Queen's Hospital 2023-06-13 Person 5 5 0

Can’t fault any department quick professional Wonderful Doctors and Nurses and the paramedics From east of England First class hospital

You couldn’t improve it in my opinion Everything was excellent and so professional The doctors nurses physio dept were Workout a doubt first class

Queen's Hospital 2023-06-13 Person 5 5 0

I had a very good experience with the team of doctors and nurses

i think you need to try and move your patient moved though A&E more smoothly and stop levaning them sitting in A&E

Queen's Hospital 2023-06-13 Person 2 5 0

HCA staff were good throughout my full visit however I felt nursing staff were overworked and not supported by drs. The consultant I finally saw after being “in a&e” for over 7 hours - was dismissive of colleague’s diagnosis - stating radiographers are not drs! He also told me he wasn’t convinced my T5 was fractured and when I said am I to be believe him over 3 members of staff who said it is - he was dismissive of believing others over him as a consultant. He said I supposed I could refer you for a CT however it isn’t fractured - in his opinion! I finally left the department (self discharging myself) after being in the hospital 12 hours, following CT scan and being told it would be at least 5 hours for a consultant to read the CT results and feedback to me. I asked if my GP could read the CT result in the morning and I was told they would be able too. Which they did and confirmed a fractured T5! I felt that the consultant was very dismissive (not just of me but also other staff at the trust) - telling me I was walking straight and I wouldn’t be if I had a back fracture - and if I hadn’t insisted on a CT I would have left without knowing at all!

I was moved from department to department (all within a&e) without really being told why and how long the process would take, and no one seemed to know what I was actually in for

Queen's Hospital 2023-06-13 Person 4 5 0

First day I was seen fairly quickly. The next day it was 10 hours. On the second day after nine hours I was told I should be In A&E. I said I had been seen by a doctor and awaiting antibiotic injection and given a course of antibiotics. It felt that the left hand didnt know what the right hand was doing. People were being sent to wrong depts and this help my anxiety. I was dreading being kept in as it felt likeva third world hospital. Most staff were caring specifically the doctors. Admin staff seemed uninterested and uncaring.

Waiting time!! Admin staff to be trained in people skills. I was showed no empathy by them.

Queen's Hospital 2023-06-13 Person 4 5 0

Was very pleased with the treatment I received and the time I was there

Maybe could’ve had the air-conditioning on in the ambulance area

Queen's Hospital 2023-06-13 Person 5 5 0

I was in pain. After the surgery, when I woke I felt like a new born baby. I slept and slept and slept waiting to get back into my old pain, till now it is no where to be found.

I always say, you have it all. By that I mean The Queens hospital.

Queen's Hospital 2023-06-13 Person 1 5 0

I went referred to the urgent care ward after speaking to 111 about concussion Not one single staff member cared to listen to the accident, one person in particular put her hand to my face when ever I spoke which is extremely rude and ignorant After waiting 4 hours, no one was able to tell me a wait time or whether I would be seen at any point. I was told to sit in a corridor and wait. On a hot day with chronic head ache and confusion I had to leave as my condition deteriorated and I couldn’t get help from a nurse or team member. I am absolutely disgusted with my experience at queens hospital.

Kept patients updated Listened to their reason for admission and actually show some care and compassion I was made to feel like a nuisance and under valued

Queen's Hospital 2023-06-13 Person 2 5 0

The nurses and HCAs were appalling bad at giving information , and answering questions. With one exception, and she was helpful and kind. The HCA taking regular obs, was monosyllabic, he grunted and looked at our wristbands to confirm who we were. If you dared to enter the clinical environment, the nurses would not make eye contact. Yes, they were busy, but when I did ask how long I might be, I was bluntly told we cannot say . I left feeling very upset.

Just give information, explain what you are doing, where we as patients need to go to, and why. And introduce yourself.

Queen's Hospital 2023-06-13 Person 3 5 0

Very long wait times. Did not know what was happing.

Shorter wait times